Showing posts with label Retail. Show all posts
Showing posts with label Retail. Show all posts

Tuesday, August 11, 2020

Episode 13: Heidi! Hi!

Not sure why, but the usual episode player isn't loading. In any case, you can find our latest podcast episode by following this link, or in the 'Podcast' section on the right-hand side. Thanks!

Our latest COVID discovery: the local 'beach'; really a river that is dry for most of the year,
which also plays host to a large construction site. It seems that health & safety remain a
less than primary concern in the Bolivian construction sector; suits us just fine!


One of these guys is a tired old dog in need of a shower and shave.
The other is our Yorkie.


Sam's latest COVID hobby? Rugby!

A low sun, petals and a classic Bolivian dusty road. So much beauty in the everyday here.

"When through the woods and forest glades I wander..."

Craig's band now has its very own (personalised) face-masks!

"I don't wanna be the Prrrresident of America..."


We had a Bolivian-style barbecue for Craig's birthday on Monday. We forgot to take
pictures, but the aftermath tells its own story. Truly sublime.


Sam's stated motivation in learning to cycle was being able to ride a motorcycle some day.
Our good friend Lewis kindly gave him a flavour recently. 

Chau!

Prayer Points
  • Give thanks for God's sustaining hand over these five months. Remarkably, they have flown by!
  • Pray for wisdom and safety as the lockdown eases and the pandemic shows no signs of abating.
  • Pray for Sam as he embarks on his new school year later this month.
  • Pray for the country as a whole. Pray that we might begin to see reversals in the spread of the virus, and pray for an easing of the political tensions in the country, which among other things are severely hampering the efforts of the health sector.
¡Que Dios les bendiga!

Craig, Amanda & Sam

Wednesday, November 27, 2013

Home Comforts -- The B-Sides: Customer Service


Inevitably, after preparing the top-ten list a few weeks ago, a few experiences in recent days have staked a claim for the ‘revised edition’. Too late to make any changes, so to mark the halfway point in this thrilling countdown, over the next few days I'll be writing about a few more hankerings…

Try a stunt like this in Bolivia and you're probably looking at a
20-year stretch.
This is not something I thought too much about back home, I must say. Indeed, excessive attention from waiters/shop staff/FBI agents became an increasing bugbear of mine on our transatlantic forays back in the day.

American waiters in particular, whose confidence in the future knows no bounds. “Hey thur, everybody, mah name is Jim-Bob and ah’m gonna be taking y’all’s order today, and ah jist want yew to know that if there’s anything at all yew need from me, yew just press this here button and ah’ll be raght on over.” Strange to say, but when my ‘waiter for the day’ is checking on the progress of my meal at an approximate rate of every thirty seconds (almost always interrupting a truly fascinating conversation on the contents of the suitcase in ‘Pulp Fiction’ in the process), said button seems a tad redundant.

Things came to a head in Virginia one evening back in the autumn of 2011, when we enjoyed an otherwise lovely evening out with my aunt and uncle. After 90 minutes or so of this incessant pestering, Jim-Bob showed up with a sample of the desserts and got into future-tense overdrive. “Wayuhl, you’re gonna have a biscuit base with a lemon-scented cream topping…you’re gonna have a strawberry flavoured mousse with sprinkles…you’re gonna have a coconut sorbet coated in a spearmint sauce…”.

To which I really only could muster one reply: “AM I?!?!?!”

Oh, but how I yearn for Jim-Bob and his band of litigation-avoiders here in the tropics of Bolivia. Even in the sniffier UK, the prevailing attitude in retail is that the customer is always right. Here, the customer should be jolly well grateful the poor embattled shop owner is even giving them the time of day.

As evidenced by the time when I bought a box of Bible reading notes only for the office of the transport company in Trinidad to lose them. As compensation, I was offered half of the price of the books (pitiful, I know, but positively philanthropic down here). I reluctantly accepted the offer and held out my hand for the anticipated wad. “Oh no,” said the office manager, “you have to go and speak to the two ladies who run the office, work out who was there at the time of the delivery, and ask them to give you it from their paycheck”. Corporate responsibility?

Or the time I picked up three packs of 4 Duracell AAs, lured by the ‘3 for the price of 2’ offer on the boxes. At the checkout, the third box was not discounted. “You do know these are advertised as 3 for 2?” I put it to the shop owner. “Yes, but I can’t possibly let you take advantage of the offer,” he replied. “And why not?” I pushed. “Well, who would make up for the 10 Bolivianos we’d lose on the third packet?”. “Er, you would,” I posited.

Saturday, December 11, 2010

Saturday Post -- 11/12/10


Sorry, folks. After that refreshing, feminine-infused interlude last week, I'm afraid you're stuck with me again. But I'll see if we can hire her for another appearance soon. She's not bad, you know.

BREAKING NEWS: A shop has opened within a stone's throw from our house. It has bread and everything! Our neighbourhood, very much on the brink of Trinidad, is undergoing something of a transformation, with people buying up land and building properties. The dirt track that leads to our flat is fast becoming just another street. So the shop's opening is further proof that we ain't in Kansas no more (when I say 'shop', I refer to an oversized shed, as most such establishments are here). Many's the Saturday morning back home when, with both cupboards and botheredness levels running on empty, we'd nip round to the neighbouring Co-op for some munchies, often in a state of wanton jammie-bedeckedness. So you can no doubt understand our sheer giddiness at the latest turn of events. Right?

If you want another slice of Trinidad life, try this for size. The other week one of our tyres got two major punctures. We took it to a tyre specialist and got the punctures repaired for the princely sum of 25 Bolivianos, or about £2.50. Back home, that would have been a straight replacement. The lack of such resources here leaves you with no other option when it comes to cars, but doesn't it say a lot about us Westerners' disposable outlook on life?

We've had a pretty busy week. Amanda mentioned the graduation ceremony last weekend and we've included a picture from it, above. We thought that was it for 2010 until, on Sunday morning, we got an invitation to another friend's school graduation party, on Monday evening, beginning at 9pm. Now, back in the UK, if you're invited to something, there's usually a good half-hour of leeway re. the actual arrival time. But in Bolivia, if the invite says 'Come at 9pm' what it actually means is 'See you at 11!'.

This left us in a bit of a quandary. You see, we're not getting any younger and rare's the night we're not sound asleep by 10.30pm at the very latest. And, of course, it was a school night. Very much a school night. So we reckoned there was only one thing for it: show up at 9, look like idiots in the process and politely slink away about 90 minutes later.

Well, as Meat Loaf once eloquently put it, two out of three ain't bad. It was at least two hours before the whole party had arrived and the obligatory parade of the new graduates didn't start till about 11.30pm. The rest of the week has therefore been a bit of an upward struggle, energy-wise. However, we're just chuffed that people would think of us in that way and, as you can imagine, it's a great opportunity to develop relationships with some of the families around here.

At work, we've both been busybusybusy, with Amanda really getting into the nitty-gritty of the data processing she's been tasked with, while I'm at the beginning of the long process of preparing curriculums (should that be curriculi?) for next year's Community and English classes. I'm also taking meditations next week, which requires a lot of preparation.

Excitingly, though, we got our Christmas tree up on Wednesday evening. If you haven't already seen the pictures on Facebook, here are a couple. Many thanks to Chicho and Rachel for lending us the tree and decorations. It's my first faker in years, something of a challenge to my principles, but as you have probably guessed by now, like Co-ops, tyres, and most other things, real ones are hard to come by down here.




Prayer
• For Craig as he leads the meditations next week.
• For Amanda as she organises the data for FT’s EPPDATO survey on hearing loss in the Beni region. It’s a huge project, with the deadline at the end of January.

Praise
• For the opportunities in the last week to develop relationships as part of the school graduation festivities.
• For getting through a busy week with significantly reduced energy levels!

¡Que Dios les benidga!

Craig & Amanda